Universal Laser Systems Laser Platform M-300 Guía para resolver problemas descargar pdf (Pagina 100)

Appendix D - How To Get Help

Step 1:

Determine exactly what the problem is. Refer to the Troubleshooting Guide for a possible

solution.

Step 2:

Try to recreate the problem and write down the circumstances in which the problem occurred.

Be prepared to describe all pertinent information about the computer being used with the laser

cutting and engraving system such as software, operating system and computer type. Have the

serial number of the laser system available. The serial number tag is located on the back of the

machine in the lower right corner. There is a second serial tag located behind the front door on

the right side when you open it.

Step 3:

Contact your local Sales Representative first to assist you in diagnosing the problem. If

possible, call from a phone that is close to the laser engraving system so that the system can be

operated while talking to our representative.

Step 4:

Using your web browser, log on to our website: www.ulsinc.com

Click on the “Technical Support “ link. Then click on the “Technical Support Request Form” and

follow the instructions.

Step 5:

If you are unable to obtain Internet access, contact our Customer Service Department at:

Universal Laser Systems, Inc.

Technical Support/Parts Department

16008 North 81

Street

Scottsdale, AZ 85260

Phone: 480-609-0297

Fax: 480-609-1203

M-F 7am – 5pm Arizona Time

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Universal Laser Systems Laser Platform M-300 Guía para resolver problemas Pagina 100