Introduction
All of us at Universal Laser Systems, Inc. (ULS) would like to thank you for your purchase. Since 1988,
the staff at ULS has been dedicated to total customer satisfaction. When you buy Universal you get more
than a money making product, you get a team of talented, experienced, and enthusiastic people who are
focused on your satisfaction. Our commitment is to help you be successful right now and in the future.
To begin with, we highly recommend that this entire manual be read before attempting to use the device.
The manual includes important information about safety, assembly, use, and basic maintenance.
How To Get Help
Before contacting our Technical Support Department, make sure that you have read this entire manual as
well as any other accompanying manuals included with your laser system.
Step 1:
Try to recreate the problem and write down the circumstances in which the problem occurred. Try to
recall if the problem began all of a sudden, worsened over time, or began after you performed any recent
maintenance. Also be prepared to describe all pertinent information about the computer being used such
as graphics software, Universal Control Panel (UCP) software version, computer operating system and
computer type, configuration, and accessories.
Step 2:
Make sure that you have the system serial number available. The serial number tag is located on the
back of the machine, next to the exhaust port. We may not be able to assist you without this number.
Step 3:
Contact your local VersaLASER reseller. If possible, call from a telephone that is close to the
VersaLASER so that it can be operated while speaking on the telephone.
Step 4:
If your local VersaLASER reseller cannot assist you and you would like to use our FREE, email based
support system, log on to our website: www.ulsinc.com/versalaser/. Click on the “Contact Us” link, then
click on the “Technical Support Request” link and follow the instructions.
Step 5:
If you are unable to obtain Internet access, you may contact our Technical Support Department at:
Universal Laser Systems, Inc.
Technical Support Department
16008 North 81
st
Street
Scottsdale, AZ 85260
Phone: 480-609-0297
Fax: 480-609-1203
M-F 8am – 5pm Arizona Time
(71 paginas)
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